10 Minuten Coaching

Terms and Conditions (T&Cs)

10 Minuten Coaching — Last updated: April 2026

1. Scope

These Terms and Conditions govern the use of the iOS app "10 Minuten Coaching" (the "App"), provided by:

XD Consulting GmbH
Marchfeldstraße 17/2/25
1200 Vienna
Austria

Business activity: Services in automated data processing and information technology
Commercial register no.: FN 612534k
Jurisdiction / commercial register: Commercial Court of Vienna
VAT ID: ATU79850859
GLN: 9110010394455
GISA: 26538570, 34919811

E-mail:

These T&Cs govern the contractual relationship between the provider and users of the App. By using the App, you accept these T&Cs.

Mandatory statutory consumer rights — in particular under the Austrian Consumer Protection Act (KSchG) and applicable EU consumer law — remain unaffected by these T&Cs and take precedence.

2. Subject matter

The App offers AI-assisted coaching. Its core features are:

  • Structured coaching sessions of 10 minutes per day
  • Topic-specific coaching channels with their own session history and memory context
  • Personalisation based on your profile (goals, challenges, life stage)
  • Session summaries and streak tracking

3. Important notice

The App is NOT a substitute for professional psychological counselling, psychotherapy or medical treatment.

Use of the App does not establish any counselling, therapy or treatment relationship between you and the provider. The App cannot make diagnoses, recommend medication or create individual treatment plans. For health-related questions, always consult a qualified professional.

AI-generated coaching responses serve solely as impulses for self-reflection. They may contain errors, inaccuracies or unsuitable suggestions. In particular, the AI may produce information that sounds plausible but is factually incorrect ("hallucinations"). Do not rely solely on AI responses for important life decisions.

If you are in a crisis, please contact:

  • Austria: Telefonseelsorge — 142 (24/7, free)
  • Germany: Telefonseelsorge — 0800 111 0 111 or 0800 111 0 222 (24/7, free)
  • Switzerland: Die Dargebotene Hand — 143 (24/7, free)
  • UK & Ireland: Samaritans — 116 123 (24/7, free)
  • International / Emergency: 112 (EU) or your local emergency number

4. Registration and minimum age

Use of the App does not require a traditional user account. Your profile is created and stored locally on your device. No server-side registration takes place.

The minimum age for using the App is 16 years (Art. 8 GDPR). Persons under 16 may only use the App with the consent of a parent or legal guardian.

5. Description of services

5.1 Free tier

  • 1 coaching channel

5.2 Pro tier (paid)

  • Up to 5 coaching channels

6. Subscription and payment

The Pro subscription is processed as an in-app purchase via the Apple App Store. The following options are available:

  • Monthly subscription
  • Annual subscription

All prices include applicable VAT and are displayed in the App Store before purchase.

Payment is charged to your iTunes/Apple ID account upon purchase confirmation.

Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current billing period. Your account will be charged the renewal price within 24 hours before the end of the current period.

After purchase, subscriptions can be managed in your Apple ID settings, where automatic renewal can also be disabled.

Any unused portion of a free trial period, where offered, is forfeited upon purchase of a paid subscription.

7. Right of withdrawal

As a consumer, you have the right to withdraw from the contract within 14 days without giving any reason, in accordance with Directive 2011/83/EU and the Austrian Distance and Off-Premises Contracts Act (FAGG).

The withdrawal period begins on the day the contract is concluded (date of purchase in the App Store).

To exercise your right of withdrawal, you may:

  • contact us by e-mail at , or
  • request a refund directly from Apple (reportaproblem.apple.com)

Model withdrawal form

To XD Consulting GmbH, Marchfeldstraße 17/2/25, 1200 Vienna, : I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of the following service: 10 Minuten Coaching Pro subscription. Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Date: (*) Delete as appropriate.

Refunds are processed by Apple.

8. Availability

We strive to keep the App available to the greatest extent possible but cannot guarantee uninterrupted availability. Availability may in particular be limited by:

  • maintenance work,
  • outages of third-party services (OpenAI, Supabase, Apple),
  • usage restrictions (rate limiting) to prevent abuse,
  • force majeure.

9. User obligations

You undertake to:

  • use the App for lawful purposes only,
  • refrain from abusive use (e.g. automated mass requests, circumvention of rate limiting),
  • not transmit any unlawful, offensive or harmful content via the App,
  • back up your locally stored data yourself.

10. Intellectual property

All rights in the App, including design, code, texts and graphics, belong to the provider or to the respective rightholders. Use of the App grants you a simple, non-transferable right of use for personal purposes.

You retain all rights in the content you enter (profile information, coaching conversations). The provider acquires no rights in such content.

11. Limitation of liability

The provider is liable only for damage caused by intent or gross negligence (under Austrian law — ABGB). Liability for slight negligence is excluded to the extent permitted by law.

In particular, the provider assumes no liability for:

  • the correctness, completeness or suitability of AI-generated coaching responses,
  • decisions you make on the basis of coaching content,
  • data loss on your device,
  • outages or errors of third-party services (OpenAI, Apple, Supabase).

The provider's total liability is limited, to the extent permitted by law, to the subscription fees paid by you in the last 12 months.

Mandatory statutory consumer protection rights — in particular under § 6 KSchG and applicable EU law — remain unaffected.

12. Data protection

For information on the processing of your personal data, see our privacy policy.

13. Changes to the T&Cs

The provider reserves the right to amend these T&Cs where objectively justified (e.g. legal changes, new features, security requirements).

You will be informed of material changes in good time, with at least the notice period appropriate under KSchG. Changes will be communicated to you via an app update. If you do not object to the amended T&Cs within the stated period, they shall be deemed accepted. You will be expressly informed of your right to object in the notification.

14. Term and termination

The contractual relationship begins with first use of the App (completion of onboarding).

Termination of the Free tier: you may end the contract at any time by deleting your data in the app settings and uninstalling the App.

Cancellation of the Pro subscription: cancellation is performed in your Apple ID settings. After cancellation you may continue to use Pro features until the end of the paid period, after which you are automatically downgraded to the Free tier — your data is retained.

Cancellation of the subscription does not terminate use of the Free tier.

15. Final provisions

Governing law: Austrian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-laws rules. Pursuant to Art. 6 of the Rome I Regulation, as a consumer you enjoy the protection of mandatory provisions of the law of your country of habitual residence.

Place of jurisdiction: the place of jurisdiction is the registered seat of the provider. For consumers within the meaning of the KSchG, § 14 KSchG applies (place of domicile, habitual residence or place of employment of the consumer). EU consumers may bring proceedings before the courts of their country of habitual residence pursuant to Regulation (EU) No 1215/2012.

Online dispute resolution: the European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr.

Severability: should individual provisions of these T&Cs be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid one.

16. Apple — third-party beneficiary

These T&Cs are concluded between you and XD Consulting GmbH, not with Apple Inc. ("Apple"). Apple is not responsible for the App or its content.

Apple has no obligation to provide any maintenance or support services in respect of the App.

If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price to you. Apple has no other warranty obligations whatsoever in respect of the App.

Apple is not responsible for addressing any third-party claims arising from your possession or use of the App, including — but not limited to — product liability claims, claims for non-compliance with legal requirements and consumer protection claims.

Apple is not responsible for the investigation, defence, settlement or discharge of any third-party intellectual-property claims relating to the App or your use of it.

Apple and its subsidiaries are third-party beneficiaries of these T&Cs and have the right to enforce them against you.

17. Contact and legal notice

XD Consulting GmbH
Marchfeldstraße 17/2/25
1200 Vienna
Austria

Business activity: Services in automated data processing and information technology
Commercial register no.: FN 612534k
Jurisdiction / commercial register: Commercial Court of Vienna
VAT ID: ATU79850859
GLN: 9110010394455
GISA: 26538570, 34919811

E-mail: